Minimal Data
We only collect what is strictly necessary for the app to function.
No Data Selling
We never sell or share your personal data with third parties for commercial purposes.
No Credentials
We do not store your IPTV provider's access credentials on our servers.
No Content
We do not record or monitor the content you play through the app.
Table of Contents
1. Data Controller
The controller of the personal data collected through the application Ponchera TV and the website tvponchera.com is:
- Name: Ponchera TV
- Website: tvponchera.com
- Contact email: [email protected]
2. Data We Collect
Ponchera TV collects only the minimum data necessary for the proper functioning of the Application and the improvement of the user experience:
2.1 Device Data (Automatic)
| Dato | Finalidad | Obligatorio |
|---|---|---|
| Device model and version | Compatibility and technical support | Yes |
| Operating system and version | App optimization | Yes |
| Unique device identifier (anonymized) | Aggregated usage statistics | Yes |
| System language | Interface localization | Yes |
| Zona horaria | Program guide (EPG) | No |
2.2 Usage Data (Analytics)
| Dato | Finalidad | Obligatorio |
|---|---|---|
| Installed application version | Update management | Yes |
| Error and crash reports (crash reports) | Stability improvement | No |
| Anonymous and aggregated usage statistics | Experience improvement | No |
2.3 Website Data
Al visitar tvponchera.com, podemos recopilar:
- IP address (anonymized for analytics)
- Browser type and version
- Pages visited and time spent
- Referral source (how you reached the site)
This data is collected through cookies and similar technologies. See our Cookies Policy for more information.
3. Data We Do NOT Collect
It is essential that users know what data we do NOT collect or store:
Ponchera TV does NOT store on its servers any data related to the content you play.
- Credenciales IPTV — We do not store the DNS, username or password of your service provider. This data is saved only on your local device.
- Content history — We do not record which channels, movies or series you play.
- Payment data — We do not process or store credit card information or other payment methods.
- Biometric data — We do not collect fingerprints, facial recognition or any biometric data.
- Precise geolocation data — We do not access your GPS location.
- Communications content — We do not read or store personal messages, emails or communications.
- Data of minors — We do not intentionally collect data from minors under 13.
4. Purpose of Processing
The collected data is used exclusively for the following purposes:
- Application Operation: Ensure the app works correctly on your device.
- Technical support: Diagnose and resolve technical issues related to the Application.
- Product improvement: Analyze anonymous usage patterns to improve the user experience.
- Updates: Notify you about new versions and improvements of the Application.
- Security: Detect and prevent fraudulent or abusive use of the Application.
- Cumplimiento legal: Comply with applicable legal obligations.
Ponchera TV does not use your data for personalized advertising, user profiling or any commercial purpose unrelated to the operation of the Application.
5. Legal Basis for Processing
The processing of your personal data is based on the following legal bases:
- Contract performance: The processing is necessary to provide you the Application service you have downloaded.
- Legitimate interest: To improve the security and performance of the Application.
- Consentimiento: For the use of optional analytics cookies and notifications.
- Legal obligation: When necessary to comply with applicable law.
6. Storage & Security
6.1 Local Storage
The access credentials to your IPTV provider (DNS, username, password) are stored only on your local device, never on our servers. You are responsible for the security of your device.
6.2 Security Measures
We implement appropriate technical and organizational measures to protect the data we collect, including:
- SSL/TLS encryption for all communications between the app and our servers.
- Restricted access to data by our team.
- Periodic security reviews.
- Anonymization of analytics data.
6.3 Limitaciones
No security system is infallible. In the event of a security breach affecting your data, we will notify you in accordance with applicable law.
7. Sharing with Third Parties
Ponchera TV does not sell or rent your personal data to third parties. We may share data in the following limited circumstances:
7.1 Service Providers
We may share data with service providers that help us operate the Application (for example, error analysis services), always under confidentiality agreements and only for the purposes described in this Policy.
7.2 App Stores
App stores (Google Play Store, Roku Channel Store) may collect additional data according to their own privacy policies, which are independent of this Policy.
7.3 Legal Obligation
We may disclose data if required by law, a court order or another competent government authority.
We never share data with third-party IPTV content providers or with any entity for advertising or commercial purposes.
8. International Data Transfers
Ponchera TV operates internationally. The collected data may be processed on servers located outside your country of residence. In such cases, we guarantee that transfers are carried out with appropriate safeguards, including standard contractual clauses or other recognized protection mechanisms.
9. Data Retention
We retain personal data only for the time necessary to fulfill the purposes described in this Policy:
- Anonymized analytics data: Up to 24 months from its collection.
- Error reports: Up to 12 months from its generation.
- Website data: As stated in our Cookies Policy.
Once the retention period has elapsed, the data is securely deleted or anonymized.
10. User Rights
In accordance with applicable data protection legislation, you have the following rights:
- Right of access: Request information about the data we hold about you.
- Right to rectification: Correct inaccurate or incomplete data.
- Right to erasure: Request the deletion of your data ("right to be forgotten").
- Right to object: Object to the processing of your data in certain circumstances.
- Right to data portability: Receive your data in a structured, readable format.
- Right to withdraw consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at [email protected]. We will respond within a maximum of 30 days.
11. Minors
Ponchera TV is not directed at children under 13. We do not intentionally collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, contact us so we can delete it.
In some jurisdictions, the minimum age may be higher (for example, 16 years in the European Union). We comply with the applicable age requirements in each region.
12. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or in applicable law. We will notify you of significant changes through the Application or by means of a prominent notice on our website.
The "Last updated" date at the top of this page indicates when the last revision was made. We recommend reviewing this Policy periodically.
13. Contact & Complaints
For any inquiry, request or complaint regarding the processing of your personal data, you can contact us:
- Email: [email protected]
- Website: tvponchera.com
If you are not satisfied with our response, you have the right to file a complaint with the competent data protection authority in your country or region.